six casino FAQ — Deposits, Bonuses,
Slots and Support

six charges no extra fee for deposits. The exact amount you deposit will be added to your account. However, your mobile banking service provider may sometimes charge their own transaction fee — that is their own policy, not six's.

six casino currently supports deposits through bKash, Nagad, Rocket and Upay — four mobile wallets. The minimum deposit amount for each method is ৳500. The methods are fast and easy to use — your account balance usually updates within a few minutes.

Sometimes a deposit can take a little time to confirm due to network delays. First, refresh the page and wait a few minutes. If it still does not appear, save the transaction ID or receipt from your mobile wallet and share it in six's 24/7 live chat. The team will resolve the issue promptly.

Yes, Nagad is one of the supported payment methods at six casino. You can send money to the designated number using your Nagad app or dial code. The minimum deposit amount is ৳500. Make sure the number registered on your Nagad account matches the number registered at six, otherwise there may be a problem during verification.

For any game — slots, live casino or sports betting — the minimum deposit at six is ৳500. You can deposit this amount through bKash, Nagad, Rocket or Upay. The minimum amount for a withdrawal is ৳800.

Yes, you can cancel an active bonus at six. However, cancelling a bonus will also cancel any winnings that came from that bonus, and the original deposit portion will be returned to your balance. Contact live chat support to cancel a bonus. Read the terms and conditions carefully before cancelling.

Each bonus at six has a set expiry period. If the wagering requirement is not completed within the specified time after claiming a bonus, the bonus and any winnings from it will be cancelled. The exact validity period is stated in each offer's details — check it before claiming a bonus.

Wagering is calculated based on the bonus amount. For example: the wagering requirement on six's welcome bonus is 20 times the bonus. Say you deposit ৳1,000 — with a 100% bonus you receive ৳1,000 in bonus funds, making your total balance ৳2,000. The wagering amount will be ৳1,000 × 20 = ৳20,000. That means you need to place a total of ৳20,000 in bets before withdrawing the bonus funds.

Generally, slot games contribute the most toward wagering requirements. Live casino games such as baccarat, roulette or Teen Patti may contribute at a different rate. Which games count and by how much for a specific bonus is stated in that bonus's terms. Contact six's live chat support team for more details.

Many slot games have a free spins feature built into the game itself — for example, a bonus round or free spins can trigger when certain scatter symbols land. This is the game's own mechanic and does not require a separate deposit. You will find many games with free spin mechanics from Pragmatic Play, PG Soft and other providers in six's slot collection.

Many slots have a demo or free-play mode where you can try out the game mechanics, paylines and features without making a deposit. It is a good way to get familiar with a new game. However, winnings from demo mode cannot be withdrawn — you need to play in real-money mode to receive actual prizes.

Volatility refers to how often a slot pays out and the size of those payouts. High-volatility games pay out larger prizes but less frequently; low-volatility games pay out smaller prizes more often. Choosing volatility based on your balance and play style is a smart decision. Both types of games are available at six.

RTP (Return to Player) is the theoretical percentage of total wagered money that a game returns as prizes over the long term. For example, Gates of Olympus has a maximum RTP of 96.50%. However, this is not a guaranteed outcome for any individual session — it is an average across millions of spins. Each spin is independent and the result is random.

If you want to play on a limited budget, choose slots with low volatility and higher RTP. Place smaller bets to play for longer so your balance does not run out quickly. Games like Fortune Mouse or Fortune Gems tend to pay out smaller prizes relatively often. High-volatility games offer the chance of a big jackpot but your balance may decrease faster.

six casino uses SSL encryption technology to keep all your personal information and documents secure. The documents you provide are used solely for identity verification and are not shared with third parties. Read six's privacy policy for more details.

Identity verification (KYC) is carried out primarily to ensure the security of your account and to prevent fraud. It confirms that you are the account holder and that the right person is making the withdrawal. Once verification is complete, future withdrawals are processed faster. It is an important part of responsible gaming.

Generally, a government-issued photo ID such as a National ID card (NID), birth registration certificate or passport is accepted. In some cases, a utility bill or bank statement may also be requested as proof of address. Document images must be clear and legible.

For secure transactions at six casino, the name on your account and the name on your mobile wallet (bKash, Nagad, Rocket or Upay) must be the same. If the names do not match, there may be a problem verifying the payment and withdrawals may be delayed. When registering, enter the exact name that is on your mobile wallet.

Yes, six casino's support team provides assistance in both Bengali and English. Support in Bengali is available with Bangladeshi players in mind, so you can raise any issue comfortably and get a quick resolution.

To help the support team assist you faster, have the following ready in advance: your account username or registered mobile number; a brief description of the issue; the transaction ID or receipt for any deposit or withdrawal issue; and the approximate time when the problem occurred. This reduces the time needed to resolve the issue.

Absolutely. six casino's live chat support is active seven days a week, twenty-four hours a day — including public holidays and busy BPL nights. If you run into a betting issue during a cricket match, you can get immediate help.

six casino has two support channels: 24/7 Live Chat — open the chat window directly from any page on the site for immediate help; and Email Support — contact us by email to send detailed issues or documents. Both channels offer support in Bengali and English.